General information -

Form of Payment:

•       Effective October 1, 2024, the only acceptable form of payment will be Credit/Debit Cards

Check in Information:

• Passenger check-in is one hour prior to departure. Passengers not checked-in 30 minutes before scheduled departure may be denied boarding without compensation. Failure to check-in on time may result in the cancellation of reserved seat(s) and the ticket is subject to a $75 no show or $50 change fee, per passenger.
• There may be occasions when aircraft flights may depart before or after scheduled times.
• To maintain an on-time operation and as courtesy to other passengers our aircraft will not be held for late-arriving passengers.
• One infant under two (2) years of age, not occupying a seat, may be carried free of charge with a full fare adult passenger.
• An unaccompanied minor age five (5) through twelve (12) must have a responsible adult designated at the destination prior to flight’s departure and will incur a $50 Unaccompanied Minor Fee.
• FAA requires we account for actual passenger weight on each of our flights. Please provide Customer Service Agents your weight at the time of check-in. Persons of large stature may require special accommodations – see below.
• Entry and exit to all our aircraft require navigating stairs.
• Customers in need of special arrangements or assistance should contact the local Alaska Seaplanes Station Manager or email info@flyalaskaseaplanes.com to let us know if these questions apply. 
  • Do you need physical assistance getting on and off the aircraft?
  • Do you have any physical limitations preventing you from helping during an emergency?

Baggage:

Individual baggage must be weighed and labeled at the time of check in. Each passenger is allowed up to 50 lbs. of total baggage. Additional baggage or any baggage exceeding 50 lbs may be need to be transported on a separate or later flight due to various circumstances. Luggage weight and size or aircraft weight and balance may be a determining factor.

Additional baggage exceeding the 50 lb allowance will be subject to excess baggage rates. Additional handling fees apply for all overweight items.

Passengers have the option of shipping baggage at a higher priority rate as excess baggage, or alternatively the baggage can be shipped as cargo. Cargo shipments are loaded as space becomes available, after all other priority items have been loaded. 

Carry-on baggage is not permitted aboard any Alaska Seaplanes aircraft. Hand carry items such as a camera or book, or small strapped on items such as fanny packs or small purses may be kept in possession of the passenger during flight, but subject to final decision by the pilot for safety. 

Large or heavy items such as golf clubs, coolers, steamer trunks, skis, bikes, and large pet carriers may not fit into our aircraft without prior coordination with Alaska Seaplanes. Special arrangements must be made for any oversized or overweight items, or alternatively can be shipped as cargo and will go as space permits. 

For special arrangements or traveling with animals (see below for Animal information) or oversized items, please call our local office or email info@flyalaskaseaplanes.com. 

Minor damage to luggage:  When Alaska Seaplanes has exercised an ordinary standard of care, it assumes no liability for incidental damage such as scuffs, dents, stains, and cuts that result from normal wear and tear. This release of liability includes damage to wheels or feet, or telescoping handles that are attached to the exterior of checked baggage.

All fragile, perishable, or hazardous items must be declared and will be transported at passengers’ risk. Any claims for damaged or mishandled Baggage or Cargo must be made within 24 hours of arrival time.

Some items which are not covered for loss or damage as Baggage or Cargo are listed below:

Antiques, heirlooms
Antlers, game trophies, pelts
Art objects, sculptures
Binoculars, telescopes, optical devices including eyeglasses
Business contracts, documents
Cameras, videos, photos, any photographic equipment, camcorders, audio equipment or film
Cash, currency
Computers, monitors, televisions and related equipment
Furs, including coats, gloves, and hats
Historical artifacts
Human Organs
Irreplaceable books, publications, collectibles such as baseball cards
Jewelry, watches
Keys
Medication
Negotiable papers
Original manuscripts
Personal electronic devices such as compact disks and video game cartridges
Precious metals, stones, or materials
Sales samples
Securities
Silverware

Hazardous Materials & Firearms:

Department of Transportation (DOT) and the Federal Aviation Administration FAA) requires that all hazardous materials be declared at the time of check-in. Failure to declare a hazardous material will result in penalties and fines. Shipment of an undeclared item will result in a minimum fine of $5,000. Shipment of a forbidden item will result in a minimum fine of $20,000. 

Some common items that require declaration:

Aerosols
Ammunition
Batteries - Acid filled, Lithium, etc.
Bear spray 
Coleman camp fuel (green canisters)
Fire Extinguishers
Flammable products 
Fuel canisters carrying fuel
Fuel canisters with residue or vapors
Internal combustion powered equipment (chainsaws, weed trimmers, generators)
Some examples of items forbidden on aircraft:

Compressed oxygen tanks
Easy-Off oven cleaner
Fireworks, explosives
Radioactive materials
Road, signal flares
Strike anywhere matches
If you are unsure whether your item contains hazardous materials, please ask a trained Customer Service Agent. The FAA Pack Safe Guide will provide you with some basic information and resources.  

Know before you fly what is permitted in your baggage. 

https://www.faa.gov/hazmat/packsafe/

Cargo: * In Juneau, Cargo Shipments will only be accepted at our Cargo Facility during posted Business Hours*

• Cargo can be dropped off and picked up at our convenient location in each community or at the Juneau Cargo Office located at 1871 Shell Simmons Dr. (adjacent to North Terminal) during business hours.
• Single piece maximum weight is 150 pounds (actual weight)
• Items greater than 24 lineal inches are subject to dimensional weight charges - Length x width x height (in inches) divided by 177 equals dimensional weight. Chargeable weight is the greater of dimensional weight and actual weight.
• Juneau location provides freezer and cooler storage for perishable items. Storage fees may apply. Stored items can be picked up during regular business hours.
• All cakes, ice cream and other perishable items (cooler and freezer) are transported at the shippers’ risk. This includes "Hot Food" - already prepared Pizza, Burgers, Chinese, Thai, etc.
• Although Alaska Seaplanes will attempt to provide care of all shipments, Alaska Seaplanes will not be liable for loss due to: improper or insufficient packing, the nature of the shipment or any defect thereof which would render it unsuitable for air transportation; goods received damaged from shipper, damage to fragile items or other items which Alaska Seaplanes accepts for shipment at "shipper's risk"; damages, delays, or other results caused by other carriers; and spoilage of perishable items.
• We do not assume financial liability for spoilage, thawing or freezing due to delays in transit, unless there is clear evidence of mishandling or negligence.
• Please see above sections regarding Hazardous Materials and Firearms and items not covered for Loss or Damage when shipped as Cargo or Baggage.
• No shipments will be accepted in open boxes or plastic bags. Shipping boxes are available for a small fee.
• Unclaimed freight will be donated or discarded if not picked up within 7 days.
• GOLDRUSH Priority Freight is available for an extra fee for time sensitive items.

Animal Policy: 

Service animals: 

Alaska Seaplanes will not allow service or emotional support animals onboard our aircraft unless secured in an approved kennel. The exception to this policy will be made for very small dogs that can safely be held on the passenger’s lap; an allowable safe animal size will be determined by the pilot in command.  Service animals & emotional support animals are defined by the 14 CFR Part 382, Docket No. DOT-OST-2018-0068 of the Department of Transportation. All seats on Alaska Seaplanes aircraft are aisle seats. Per FAA regulations the aisle of an aircraft is to remain unobstructed for ALL passengers to have unrestricted access to emergency exits in the event of an emergency. FAA regulations also require all objects in an aircraft to be properly secured so nothing can be tossed about the cabin during turbulence or during a crash. An unsecured animal present in the passenger seating area or aisle of an Alaska Seaplanes aircraft during flight operations will cause a direct risk to the health and safety of all passengers and the pilot in the event of an emergency or turbulence. For the reasons stated, animals transported by Alaska Seaplanes aircraft shall be restrained in a self-enclosed kennel. If a service animal owner does not possess a kennel and an Alaska Seaplanes loaner kennel is available Alaska Seaplanes will provide a kennel free of charge for transportation if space onboard the aircraft allows. The passenger must load the animal in the kennel without the assistance of Alaska Seaplanes staff. Whenever possible Alaska Seaplanes will position secured service animals in a location in the passenger cabin next to their owners (usually within 3’).

The U.S. Department of Transportation has recently issued a final ruling amending the Air Carrier Access
Act regulation on the transport of service animals by air. This allows air carriers the ability to address
concerns raised by individuals with disabilities, airlines, airports, and other members of the public
regarding service animals on aircraft. The final published rule can be found in 14 CFR Part 382.
Definition/Policy
● A service animal is a dog that is individually trained to do the work or perform tasks for the
benefit of a person with a disability.
● Psychiatric service animals are to be treated the same as other service animals that are
individually trained to do work or perform tasks for the benefit of a qualified individual with a
disability.
● Airlines are not permitted to require a letter from a licensed mental health professional for the
passengers' need for the animal.
● The Department does not consider emotional support animals and other pets to be a service
animal because providing emotional support, comfort, or companionship does not constitute
work or tasks.
● Emotional Support animals and other animals or pets must be secured while in the airport and
secured in an airline approved kennel while on board an aircraft.
● The limit number of service animals allowed per person is 2 with a single passenger.
● Service animals shall fit on the handlers lap or within the handler’s foot space on the aircraft.
● Service animals shall be harnessed, leashed, or always tethered in the airport and on the
aircraft.
● Service animals that exhibit aggressive behavior and that pose a direct threat to the health or
safety of others can be refused to be transported.
● Discrimination solely based on breed is prohibited by airlines.
● Airlines are permitted to deny transport to an animal, regardless of breed, if the animal poses a
direct threat to the health or safety of others.
● U.S. Department of Transportation Service Animal Air Transportation Form shall be provided at
the time of check in by the Service Animal Handler or User. This form can be submitted
electronically to info@flyalaskaseaplanes.com ahead of time or filled out at the time of check in.

Please follow this link to Service Animal Transportation Form (1)

All other Animals (including Emotional Support Animals) must be transported in airline approved Kennels provided by the customer. Alaska Seaplanes no longer has kennels available for use by customers with animals that are not service animals. All passengers expecting to travel with an animal must declare the animal at the time of the reservation. 

To ship an unaccompanied animal, please call ahead to make arrangements. Animals are shipped as space becomes available. We do not take "reservations" for animals.  All unaccompanied animals must be brought 1 hour prior to departure times, and picked up immediately upon arrival to its final destination. If animals are not picked up and the responsible party is not able to be reached, this can and will result in the involvement of the local animal control. Any fees associated to the negligence of the animal will be the responsibility of the animal owner. In the case of weather delays or cancellations, we require any animals to be picked up and cared for until which time we are able to accommodate the transportation of the animal.

Due to our size and weight limitations, not all animals are able to be accommodated. Animals can be refused to fly if they cause disruption to the comfort and/or safety to the flight or other passengers in any way. 

Unaccompanied Animal Fee: additional fee

Small kennel $25 (Smaller than medium kennel)

Medium kennel $80 (36" L x 25" W x 38" H)

Large Kennel $120 (41" L x 28" W x 30" H)

XL Kennel $175 (Larger than large kennel)

Security:

• Anyone who poses a threat of any kind maybe refused service.
• Baggage and cargo of potentially dangerous or of suspicious nature may be searched by TSA, an Alaska Seaplanes agent, or local law enforcement agents.
  
  

Flight Delays:

• Due to varied routes, changing weather conditions, and extenuating circumstances, there are occasional delays and/or cancelled flights. Arrival & departure times are often accurate, but cannot be guaranteed.
• All flights are conducted weather permitting. Flights cancelled due to weather will require you to reschedule with an agent for the next available flight.
• Other expenses incurred due to weather, including penalties by other airlines, are the full responsibility of the passenger. Alternate methods of transportation may be suggested by our ticket agents; however Alaska Seaplanes is not responsible for providing other means of transportation.
  
  

Reservations / Changes:

• All reservations must be paid in full at time of booking. Any unpaid reservations will be waitlisted on the flight until payment has been confirmed.
• Passengers who fail to call, show up, and/or check in for flights will be charged a $75 no show fee and will result in the cancellation of the onward or return reservation flight segments of your itinerary. The value of the ticket becomes non-refundable, but may be applied towards future tickets for one year from the date of purchase.
• The ticket value less any applicable fees is good (1) one year from the original date of purchase.
• Payments and/or changes to reservations may be made at any Alaska Seaplanes office or by phone.
• Cancellations or changes to Standard fare tickets must be made at least 24 hours prior to your departure time to avoid a $50 change fee. This includes bookings originally made within 24 hours of departure.
• Cancellations or changes to Flex fare tickets must be made prior to your departure time. 

Refunds:

• Tickets purchased in "B" "Q" and "K" class are non-refundable 24 hours after booking.
• Time limitation for "Y" fare refund requests is (1) one year from the date of original purchase.
• Refunds will be credited to the original purchaser and made in the original form of payment.
• A refund can be requested at any Alaska Seaplanes office or from by any of the options below:  
  
  

                                                       Mail: Alaska Seaplanes, Attn Refunds

                                                              8907 Yandukin Drive, Juneau AK 99801

                                                       Email: info@flyalaskaseaplanes.com

                                                       Fax: 888-546-5139 Attn: Accts Rec.

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